Frequently Asked Questions
Clear answers to help you feel confident in your care.
Explore the most common questions about our therapies, medications, and wellness programs. From hair loss and weight-loss therapies to hormone health, sexual wellness, skincare, and longevity solutions—this FAQ page helps you understand how ARSYNL works, what to expect, and how to get the best results from your plan.
About
ARSYNL Rx is a veteran-founded telemedicine platform designed to make high-quality, clinician-guided healthcare more accessible. Through secure virtual consultations, we provide access to prescription medications and therapies for a wide range of health needs—all from the comfort of home.
Our services span preventive, short-term, and long-term care, with a focus on areas people often feel uncomfortable addressing in traditional settings. Every evaluation is conducted by U.S.-licensed providers, and medications are made available only when medically appropriate.
You can explore our full range of offerings on our Therapies page, including options for hair restoration routines, GLP-1 medical weight loss, sexual health medications, hormone support, and longevity-focused therapies.
Getting started with ARSYNL Rx is simple, confidential, and fully online:
Choose the medication or therapy that best fits your needs from our Therapies page.
Purchase and complete a brief medical intake questionnaire.
A U.S.-licensed provider carefully reviews your information for safety and eligibility.
If appropriate, a personalized medication plan is approved and prepared for fulfillment.
Most patients receive provider feedback within 24 hours. In certain states, a secure video consultation or live chat may be required to complete your visit.
If a medication is deemed appropriate by your provider, you’ll be able to purchase it directly through the ARSYNL Rx platform—often at a lower cost than traditional pharmacies and many online competitors.
Transparent pricing, provider oversight, and home delivery are built into every plan, making care more accessible without the need for insurance.
Other
We do not accept insurance. We believe an individual’s access to quality care should not depend on a third party’s opinion. Arsynl has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. Our prices for your doctor consultation and medication are industry-leading and oftentimes cheaper than using insurance.
Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.
Yes. You can choose to use your local pharmacy and our doctors can send your prescription to them. However, the cheapest pricing and most convenient option will be through Arsynls network of affiliated pharmacies. We cannot guarantee drug pricing at your local pharmacy.
The following pharmacies may fill your prescription based on the therapy and medication
Manifest Pharmacy
1018 S. Batesville Road
Greer, SC 29650
Tel: 888-770-4009
Monday-Friday 8:00am-5:00pm EST
RX Compounding Store
8950 SW 74th Court
Suite 101, Miami, Florida 33156
Tel: 801-477-9444
Monday-Friday 9:00am-5:00pm EST
We use MD Integrations https://mdintegrations.com/
You will be billed for your medication when the medication is shipped based on the treatment plan you select.
Yes. Protecting your privacy is a top priority. ARSYNL Rx follows strict data security and confidentiality standards.
You can review how we protect your information by visiting our Privacy Policy and HIPAA Compliance pages.
We work with patients 18 years of age and older. If you are younger than 18 years of age, please seek help from a local primary care physician.
In case of an emergency please call 9-1-1.
State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.
Ordering
Arsynl offers service in the United States only but based on the therapy and medication being prescribed, there may be restrictions based on state. This will be disclosed and confirmed per therapy and as part of the intake process. In the following states California, Massachusetts, Rhode Island, and Vermont the following physicians will be assigned to you: Dr Jeffrey Shellenberger and Dr Marc Serota.
- Rhode Island: Dr Marc Serota MD17024
- Vermont: Dr Jeffrey Shellenberger 042.0015585-COMP
- California: Dr Jeffrey Shellenberger C160558
- Massachusetts: Dr Jeffrey Shellenberger 290752
No. Your medication will ship via Rush No-Contact delivery, a signature is not required.
You can change your method of payment at any time. Login to your Arsynl account and follow the prompts.
If you need assistance with your order, account, or general questions, please visit our Contact page and submit a support request. Our team will review your inquiry and respond as quickly as possible.
Once you complete the online visit, you’ll hear back from one of our US-based doctors in 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.
Login to your Arsynl account and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments.
Returns
Login to your Arsynl account and reorder or cancel at any time. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.
Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the “Contact us” section and we’ll get back with you.